Refund policy
Return Eligibility
Returns are accepted within 30 days of delivery if the product is:
- Unused and in original packaging, with all accessories/tags included
- Accompanied by proof of purchase (order number or confirmation email)
To initiate a return, please email us at support@deskanddwell.com with your order number and reason.
Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
Non‑Returnable Items
- Final sale or clearance items
- Customized or personalized products
- Used, damaged, or altered items
- Gift cards
Exchanges
Want a different color, size, or upgrade? Email support@deskanddwell.com—we’ll assist with exchanges depending on stock availability.
Refund Processing
Once we receive your return and inspect it:
- We'll send you an email confirmation
- Refunds are issued to your original payment method within 3–7 business days
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 7 days of delivery at support@deskanddwell.com, including your order number and photos. We’ll send a replacement or provide a full refund at no extra cost.